One of my dearest friends died in April. This has been one of the longest and hardest experiences of grief I’ve ever endured. Now that I’m finally feeling a bit better I have been enjoying getting in touch with old friends via Facebook – one of the social media sites I have actually liked – until recently.

Imagine my shock a few weeks ago, when my dear deceased friend’s name appeared as a “possible friend”. I couldn’t believe it. As my fried died terminal cancer, she probably did not think to delete her Facebook page, as one of her last acts toward the end of her life.

It took me several days to contact her widower and ask if he knew anything about this situation. He is not very computer literate and had no idea she even had a page on Facebook. Given my knowledge and background in technology, he asked me if I could take care of it.

Well – having searched the Facebook site and researched online I have come to the conclusion that there is no way to contact Facebook. Are there actually people that work at Facebook, or is this some alien planet interacting with our cyber world?

Great technology companies are known for having great support. So I find Facebook’s lack of standard customer communications to be a big disappointment.

If anyone knows how to get in touch with them, so I can have my friend’s page taken down, please let me know. This is a bit of communication that is greatly needed, and I’m sure I’m not alone in this situation (but it certainly feels that way).

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